Shipping Policy

2.1  Domestic Shipping (Within Pakistan)

Dispatch Timeframe

All domestic orders are dispatched within 2–3 business days of payment confirmation. You will receive a tracking number via email and/or WhatsApp once dispatched.

Courier Partners

We ship via TCS, Leopards Courier, or M&P Express, all with full tracking. For orders above PKR 50,000, a signature is required upon delivery.

Estimated Delivery

2–5 business days from dispatch, depending on destination within Pakistan.

2.2  International Shipping

Dispatch Timeframe

International orders are dispatched within 3–5 business days of payment confirmation. Orders requiring laboratory certification will take additional time (see Certification Policy).

Courier Partners

All international shipments are sent via FedEx, DHL, or Aramex, with full tracking and insurance. For shipments above USD 500, a signature is required upon delivery.

Transfer of Risk — IMPORTANT

Customs, Duties & Taxes

International shipments are subject to customs clearance and may attract import duties, taxes, and other charges in the destination country. Please note:

• All customs duties, import taxes, and related charges are the sole responsibility of the buyer
• Gemfinity International has no control over and is NOT responsible for customs processes, timelines, or fees
• We are NOT responsible for any delays caused by customs inspections or clearance
• If you refuse a shipment at delivery, you remain responsible for all original shipping charges, customs fees, and return costs — no refund of these charges will be issued
• We recommend verifying your country’s import regulations for gemstones before placing an order

Shipment Insurance

All international shipments are insured up to the declared order value. For high-value orders, an additional insurance/handling fee may apply and will be communicated before dispatch.

Dispatch Video Documentation — Our Transparency Commitment

Gemfinity International records a short, continuous, uncut video at the time of packing and dispatch for every order. This video documents:

• A close-up examination of the gemstone from all angles, confirming its condition at time of dispatch
• The stone being placed into its packaging
• The package being sealed
• The courier waybill and tracking label being attached to the package

This dispatch video is shared with the buyer via WhatsApp at the time of handover to the courier. By confirming receipt of this video, the buyer acknowledges the documented condition of the stone at the time of dispatch.