All orders are subject to product availability. If an item is not in stock at the time your order is placed, we will notify you and issue a full refund using your original payment method.
Gemfinity International offers a flat international shipping rate of 30$ per order. This rate applies to standard serviceable areas as defined by our shipping partners.
Delivery times vary by location, but most parcels arrive within 7 to 21 business days after dispatch.
All orders undergo quality testing and careful packaging prior to shipment. A tracking ID will be provided within 5 working days of your purchase.
Please note that processing time is separate from delivery time.
| Region | Estimated Delivery Time |
|---|---|
| Australia, New Zealand, Japan | 7–14 business days |
| North America | 10–18 business days |
| Europe | 10–21 business days |
| Other Regions | 14–30 business days |
Delivery estimates may vary due to customs clearance or remote area access.
If your address is located in a remote or non-serviceable area, we will contact you to discuss alternative shipping arrangements. If we are unable to ship to your location, you may choose to provide a different address or receive a full refund.
Customers are responsible for ensuring their shipping address is accurate and complete. Gemfinity International is not responsible for orders delivered to incorrectly provided addresses. If an error is discovered, please contact us immediately — we will do our best to assist if the order has not yet shipped.
You will receive a Shipment Confirmation email with a tracking number within 5 business days of your purchase. Tracking information becomes active within 24 hours of dispatch.
Gemfinity International is not liable for any customs fees, duties, or taxes applied to your order upon international delivery. These charges are the sole responsibility of the customer.
We are not liable for items damaged or lost during transit. If your item arrives damaged, please file a claim directly with the shipping carrier. Save all original packaging and damaged goods as supporting evidence for the claim.
We ship worldwide through reliable international courier services. Delivery times vary depending on your location and local customs processes. Please allow additional time for international orders.
Gemfinity International is not responsible for shipping delays caused by factors beyond our control, including but not limited to: natural disasters, pandemics, customs holds, or logistical disruptions.
For details about how to return your item, including eligibility and conditions, please refer to our Return & Refund Policy.
If you have any questions regarding your order or need further assistance, please contact our customer service team. We are committed to ensuring your satisfaction.
